Contact Cozy Home

We are here to help with product questions, orders, shipping, returns, and refunds.

Customer support

Email: support@shoppcozyhome.com

Please include your order number when contacting us about an existing purchase. Our typical response time is 24–48 business hours, Monday through Friday. Messages received on weekends or public holidays are answered on the next business days.

Before contacting us

• For delivery questions, review your tracking link and our Shipping Policy.
• For returns or damaged items, review our Return & Refund Policy.
• Do not email full payment card numbers, passwords, or other highly sensitive information.